At BOZHOU TOY TRADING L.L.C S.O.C, customer satisfaction is important to us. This Refund Policy explains the conditions under which refunds, replacements, exchanges, and cancellations may be considered. By purchasing products through https://bozhouuae.com/, you agree to the terms outlined below.
1. Product Nature
BOZHOU TOY TRADING L.L.C S.O.C specializes in children’s toys, educational products, STEM learning kits, RC vehicles, plush toys, dolls, outdoor play equipment, ride-on toys, and family entertainment products.
Due to safety, hygiene, and product integrity requirements, certain products may not be eligible for return once opened or used.
2. Eligibility for Returns & Refunds
Customers may request a return, replacement, or refund if:
• The product received is damaged during delivery;
• The wrong product was delivered;
• The product contains a manufacturing defect;
• The item received materially differs from the product description.
All claims must be submitted within 7 calendar days from the date of delivery.
3. Non-Refundable Products
Refunds, returns, or exchanges will not be granted for:
• Products that have been opened, assembled, or used;
• Products damaged due to misuse, negligence, or improper handling;
• Products returned without original packaging;
• Customized, personalized, or special-order products;
• Clearance, promotional, or discounted products unless defective;
• Products damaged after delivery.
4. Product Safety & Customer Responsibility
Many products sold by BOZHOU TOY TRADING L.L.C S.O.C are intended for children and include age recommendations and safety guidelines.
Customers are responsible for:
• Reviewing age suitability before purchase;
• Following all assembly and usage instructions;
• Providing proper supervision where required.
Refunds will not be issued for issues arising from misuse, improper assembly, failure to follow instructions, or use outside recommended age guidelines.
5. Order Cancellation
Orders may be cancelled before shipment confirmation. Once an order has been dispatched, cancellation requests may not be accepted and return procedures will apply instead.
BOZHOU TOY TRADING L.L.C S.O.C reserves the right to deduct reasonable administrative or processing charges where applicable.
6. Return Procedure
To request a return or refund, customers must provide:
• Full Name
• Order Number
• Proof of Purchase
• Product Photos (if applicable)
• Detailed Description of the Issue
Requests should be submitted to:
Email: [email protected]
Phone: +97142688750
7. Refund Processing
Approved refunds will be processed using the original payment method whenever possible.
Refunds are generally processed within 7–14 business days after approval.
Actual processing times may vary depending on:
• Payment gateway providers;
• Credit card issuers;
• Banking institutions.
8. Shipping Costs
Where a return is approved due to:
• Incorrect shipment;
• Manufacturing defects;
• Products damaged during delivery;
reasonable return shipping costs may be covered by BOZHOU TOY TRADING L.L.C S.O.C
In all other situations, return shipping costs may remain the responsibility of the customer.
9. Limitation of Refund Liability
Refund approval remains at the sole discretion of BOZHOU TOY TRADING L.L.C S.O.C following inspection and verification of the returned product. We reserve the right to refuse refund requests that do not meet the requirements of this policy.
10. Governing Law
Any dispute, claim, or matter arising from this Refund Policy shall be governed by and construed in accordance with the laws of the UAE.
The courts of Dubai, UAE shall have exclusive jurisdiction over any disputes.
11. Contact Information
BOZHOU TOY TRADING L.L.C S.O.C
Address: AL SAQR BUSINESS TOWER 3001A, Trade Center Second, Dubai, UAE
Email: [email protected]
Phone: +97142688750
Website: https://bozhouuae.com/